This content is password protected. to view it please enter your password below.

You entered an incorrect password.

SUBMIT

The Experience Library

A Treasure Trove of Customer Experience Insight

Keynotes

Breakouts

  • Action over Analytics :The Future of Engagement

    Gregor Stewart, Medallia

    Machine intelligence is fundamentally changing how companies and customers interact. We’ll imagine its future effects on core CX practices. In particular, we’ll explore how nuanced, continuous perception of dispositions, across highly non-linear journeys, may combine with collaborative, autonomous systems to create more adaptive, emotionally connected experiences.

    View Description

    Hide

  • Customer Driven Integrations: High Touch Account Manage...

    Greg Wester, Medallia; Gary Norgate, BT

    Hear how a global brand is measuring customer success by wiring Medallia into account management and customer service. Learn innovative ways to interactively gather feedback where the customers are, and take away practical learnings about how to keep a customer for life.

    View Description

    Hide

  • Customer Experience in an Era of Digital Darwinism

    Brian Solis, Altimeter

    Brian will share how companies can bring to life a new genre of experiences for competitive advantages, and challenge you to think about how your company can engage at this level.

    View Description

    Hide

  • Customer of the Future: How Gen-Z will Shape Everyone's...

    Generation Z are coming of age with radically different consumer expectations and technological orientation. And, new generations are increasingly shaping the consumer behaviors of the their elders, and how entire markets work. Come hear the trends we see and the implications it raises for how businesses will need to engage with their customers.

    Mike Mohageg Medallia; Tim Queenan Medallia

    Hide

  • Digital Done Right: Engage in Digital Voice of Customer...

    Ori Soen, Medallia

    Join us to learn the essence of how to manage successful Digital CX with Medallia for Digital. The session covers our unique approach and methodology. We will share real life use cases, best practices, tips and tricks needed to build and run an effective Digital Voice of Customer program.

    View Description

    Hide

  • EDP: A journey towards CX excellency

    Jose Ferrari Careto, EDP

    Jose will share his expertise on championing customer experience as a top strategic priority in an industry not historically renowned for positive customer experiences.

    View Description

    Hide

  • Keynote, Generali

    Isabelle Connor, Generali

    View Description

    Hide

  • Opening Keynote

    Borge Hald, Medallia

    View Description

    Hide

  • Predict (and change) the Future

    Evan Reiss, IBM

    In a world of predictive analytics, IBM and Medallia partnered to build a model that predicts NPS based on behavioral data without surveying the customer. This approach proactively empowers technical support agents to intervene with customers and improve NPS with 90% accuracy. Hear how predictive analytics unlocks new levels of actionable insight.

    View Description

    Hide

  • Product Keynote

    Krish Mantripragada, Medallia

    View Description

    Hide

  • Putting the Power of Digital VoC to Work

    Yinon Genud, Medallia

    Join us for a firsthand look at the most recent innovations and advancements being made in the world of Digital VoC, including our new and upcoming features. Explore how web & mobile app feedback helps provide a true 360° view of your customers’ journey, and get an exclusive glimpse into how it all comes to life in Medallia Experience Cloud™.

    View Description

    Hide

  • Regulated CX: Effective Survey Programs Under GDPR

    Amory Somers Vine, Dimension Data; Matthew Berntenthal, Medallia

    Customers will learn about their options for selecting a legal basis for processing personal data under the upcoming General Data Protection Regulation (GDPR). Dimension Data will share how they thought through their approach to this legal requirement, which allowed them to unlock the true power of customer feedback through Medallia Experience Cloud.

    View Description

    Hide

  • Stores of the Future: The Re-imagined Retail Outlet

    Rachel Lund, British Retail Consortium

    The traditional retail format continues to be under siege. Driving customer relevance in an online-centered world creates the need for re-imagining the role and experience of the retail store. Come here how retail formats are being changed and tested as companies across sectors deal with this challenge.

    View Description

    Hide

  • The Power of Habit: Mobile 3.0

    Joseph Mao; Mike Mohageg

    The world is going mobile – that includes your team members and employees. And, studies show that the more your employees engage with CX data, the better your company will perform. Come see Medallia Experience Cloud’s new mobile application designed to drive engagement across all of your company’s employees.

    View Description

    Hide

  • The Power of Next Generation Text Analytics

    Steven Chang, Medallia; Ulrich Kunzi, Cluesoe Sunrise

    Customers are giving you unstructured feedback across a multitude of sources everyday. Identify emerging trends through machine learning and trigger workflows with topic based alerts. Uncover deeper insights and drive action by putting all of your data to work.

    View Description

    Hide

  • The Power of the Medallia Experience Cloud in Your Hand...

    Eduardo Crespo, Medallia; Dave Garver, Medallia

    Successful CX programs are as dynamic as their customer base. The ability to be in control of your CX program, and to manage it an agile way, is key to creating a fully engaged ecosystem of users and customers. This session will dive into how to effectively administer the Medallia Experience Cloud, enabling you to adapt, tailor, and refresh surveys and reports with autonomy, safety and control. Learn to be the CX hero and drive meaningful insights with CX.

    View Description

    Hide