7-8 November 2017

London, UK

Individual & Group Pricing

You believe in the importance of connecting with and focusing on the customer — and you live that philosophy everyday. Experience 2017 is your chance to gather with other like-minded customer experience leaders from top brands. Register today — and bring your team to enjoy special discount pricing.


1-2 team members

3-5 team members
Discount code: REG35

6+ team members
Discount code: REG6

* To access group discounts when registering, use the discount code that corresponds to the size of your group.

Register Now

Tobacco Dock

London, 7-8 November 2017

Tobacco Dock is a Grade I listed warehouse in the Docklands area of the East End of London, United Kingdom. It was constructed in approximately 1811 and served primarily as a store for imported tobacco. Over the years, the space has served a variety of functions, from temporary accommodation for 2,500 soldiers deployed to guard the 2012 Olympic Games in London, to a filming location, to a venue for cultural to commercial events.


Nearby lodging options include The Tower Hotel, Grange Tower Bridge Hotel, and Grange City Hotel. Please note availability and rates at these properties cannot be guaranteed.




When does the Early Bird discount expire?

What is included in the cost of my ticket?

Are there any discounts for registering multiple colleagues?

How do I register for the Operational CEM Accelerator Workshop?

How do I pay?

What if I would like to register, but need to pay in another form other than a credit card?

What is the cancellation and refund policy?

Can someone take my place if I am unable to attend?

Hotel & Travel

Is my hotel included in the conference fee?

Are there special conference hotel rates?

How do I book a hotel for Experience?

Can I make a hotel reservation through the Experience Housing webpage without a credit card to guarantee my reservation?

What is the hotel room cancellation policy?

What if I don’t check in on my scheduled arrival date?

Can I transfer my hotel reservation to another attendee?

Which airport is closest to Tobacco Dock and The Tower Hotel?

What is the best way to get to The Tower Hotel?

What is the best way to get to Tobacco Dock?

Agenda & Sessions

What are the conference start and end times?

When can I register for breakout sessions?

Will conference presentations be made available?

When will the conference agenda be available online?


Who should I contact if I have special dietary or other needs?

What is the recommended attire for the conference?

What if I still have unanswered questions about Experience?