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Medallia Experience Europe | #1 Customer Experience Conference

7-8 November – Tobacco Dock, London, UK

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Winning companies are in a race to make customer experience their key differentiator. Learn from the world’s leading brands in an inspiring week of problem-solving and exchange designed to redefine your CX journey. Network and strategize with those who speak your language and are committed to making a difference for their customers. Bring your team. Spark conversations. Experience it all.

Featured Speakers

  • Brian Solis

    Analyst and Futurist
    Altimeter, the Digital Analyst Group at Prophet Consultants

    Brian is a best-selling author and digital anthropologist, studying disruptive technology and its impact on business and society. He examines how the world is changing, why and what to do about it. His current research explores digital transformation, innovation, experience design, culture 2.0 and the future of industries, trends and behavior.

  • Jose Ferrari Careto

    Customer and Marketing Director
    EDP

    In the Energy Sector José served as a Board Member of EDP Comercial SA and is currently a Board Member of EDP SC SA. José runs the Department of Clients and Marketing of EDP SA. Prior to that he held several senior positions in the Telecommunications sector.

  • Isabelle Conner

    Chief Marketing & Customer Officer
    Generali Group Management Committee

    Isabelle became Group CMO in May 2014. Prior to Generali, she was Group CMO for Zurich Insurance Group and ING. Before ING, Isabelle spent 18 years in New York running marketing departments at leading global financial institutions including Deutsche Bank and Prudential Securities. She began her career as a financial reporter for an on-line French financial information news wire.

  • Krish Mantripragada

    Chief Product Officer
    Medallia

    Krish joined Medallia in 2016, bringing a deep background in data, analytics, enterprise software, and SaaS into his role as Chief Product Officer. Most recently he worked at First Data, a global commerce SaaS company, where he built their Information & Analytics Solution from scratch. Prior to First Data, he worked at SAP for almost eight years in increasingly senior product roles.

  • Borge Hald

    Co-Founder and CEO
    Medallia

    Co-founder of Medallia. Before starting Medallia, Borge led strategy and operational improvement projects for the Boston Consulting Group. Prior to this, he worked at Morgan Stanley as an associate, at P&G as a financial analyst, and served as a lieutenant in the Norwegian Air Force.

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TOBACCO DOCK

LONDON, UK

Room booking information on “Details” page.

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Testimonials

"The most important part of Experience is networking with people in similar roles, learning how they're operationalizing the voice of the customer. It's about learning how to make VoC a central part of what you do each day."

CATHERINE GOOD

Senior Director, Business Insights
Luxottica Retail Marketing

"Experience is unfettered, uncomplicated, positivity from start to finish, and I love it. The highlights of coming to this event for me are meeting with people who are like-minded and believe there is an opportunity to make a difference, to make the experience of customers better."

Tim Culling

Retired Head of Customer Care, Zurich Insurance
Trustee Director, UK 3rd sector organisations
Zurich

"At Experience, there are always new ideas I have no problem applying to what we’re trying to do at Airbnb. And I hope to give back by telling our story, hoping it can help some of the folks here."

Aisling Hassell

Global Head of CX
Airbnb

"My experience at Experience gave me great context for how to shape our customer journey. It’s incredibly valuable to hear from leaders in the space, and the ability to step outside my day job and spend time with people that could help us make better decisions is really compelling."

Jenica Myszkowski

VP of Stores
kate spade new york


Morning

Afternoon

Evening
Pre Conference
Monday, 6 Nov
Operational CEM Accelerator Workshop
Day 1
Tuesday, 7 Nov
Customer Exchanges
(Customers Only)
Welcome Reception
Day 2
Wednesday, 8 Nov
Keynotes, Breakouts & Networking Closing Reception

Conference Agenda

Pre-Conference

STANDARD CONFERENCE PRICING PER PERSON

£500
1-2 team members

£450
3-5 team members

Discount code: REG35

£400
6+ team members

Discount code: REG6

* To access group discounts when registering, use the discount code that corresponds to the size of your group.

Register Now