Medallia Experience Europe | #1 Customer Experience Conference
7-8 November – Tobacco Dock, London, UK
Winning companies are in a race to make customer experience their key differentiator. Learn from the world’s leading brands in an inspiring week of problem-solving and exchange designed to redefine your CX journey. Network and strategize with those who speak your language and are committed to making a difference for their customers. Bring your team. Spark conversations. Experience it all.
Analyst and Futurist
Altimeter, the Digital Analyst Group at Prophet Consultants
Brian is a best-selling author and digital anthropologist, studying disruptive technology and its impact on business and society. He examines how the world is changing, why and what to do about it. His current research explores digital transformation, innovation, experience design, culture 2.0 and the future of industries, trends and behavior.
Jose Ferrari Careto
Customer and Marketing Director
In the Energy Sector José served as a Board Member of EDP Comercial SA and is currently a Board Member of EDP SC SA. José runs the Department of Clients and Marketing of EDP SA. Prior to that he held several senior positions in the Telecommunications sector.
Chief Marketing & Customer Officer
Generali Group Management Committee
Isabelle became Group CMO in May 2014. Prior to Generali, she was Group CMO for Zurich Insurance Group and ING. Before ING, Isabelle spent 18 years in New York running marketing departments at leading global financial institutions including Deutsche Bank and Prudential Securities. She began her career as a financial reporter for an on-line French financial information news wire.
Chief Product Officer
Krish joined Medallia in 2016, bringing a deep background in data, analytics, enterprise software, and SaaS into his role as Chief Product Officer. Most recently he worked at First Data, a global commerce SaaS company, where he built their Information & Analytics Solution from scratch. Prior to First Data, he worked at SAP for almost eight years in increasingly senior product roles.
Co-Founder and CEO
Co-founder of Medallia. Before starting Medallia, Borge led strategy and operational improvement projects for the Boston Consulting Group. Prior to this, he worked at Morgan Stanley as an associate, at P&G as a financial analyst, and served as a lieutenant in the Norwegian Air Force.
Room booking information on “Details” page.
"The most important part of Experience is networking with people in similar roles, learning how they're operationalizing the voice of the customer. It's about learning how to make VoC a central part of what you do each day."
Senior Director, Business Insights
Luxottica Retail Marketing
"Experience is unfettered, uncomplicated, positivity from start to finish, and I love it. The highlights of coming to this event for me are meeting with people who are like-minded and believe there is an opportunity to make a difference, to make the experience of customers better."
Retired Head of Customer Care, Zurich Insurance
Trustee Director, UK 3rd sector organisations
"At Experience, there are always new ideas I have no problem applying to what we’re trying to do at Airbnb. And I hope to give back by telling our story, hoping it can help some of the folks here."
Global Head of CX
"My experience at Experience gave me great context for how to shape our customer journey. It’s incredibly valuable to hear from leaders in the space, and the ability to step outside my day job and spend time with people that could help us make better decisions is really compelling."
VP of Stores
kate spade new york
Monday, 6 Nov
|Operational CEM Accelerator Workshop|
Tuesday, 7 Nov
Wednesday, 8 Nov
|Keynotes, Breakouts & Networking||Closing Reception|
Operational CEM Accelerator Workshop
Keynotes, Breakouts & Networking
STANDARD CONFERENCE PRICING PER PERSON
1-2 team members
3-5 team members
Discount code: REG35
6+ team members
Discount code: REG6
* To access group discounts when registering, use the discount code that corresponds to the size of your group.